FAQ’s

What are the artwork requirements?

Artwork is a very important part of the printing process. There are many types of files we can work with, but the files that will provide the best quality for printing are vector files.

Vector Files: Adobe Illustrator (.ai, .eps), Adobe Acrobat (.pdf)
Also acceptable are high-resolution bitmap images. With these types of files, we recommend at least 300dpi.

Bitmap Files: Adobe Photoshop (.psd), JPEG Images (.jpeg), TIFF Images (.tif)
If your file doesn’t meet these requirements we can help. For a small charge, our designer can work with your image to prepare it for printing.

What is your Screen Printing order minimum?

When ordering screen printed clothing, it’s important to keep in mind that the cost of printing goes down as the quantity of shirts goes up. That means that big orders are a lot more cost effective for you. Our minimum order for screen printed clothing is 20 pieces (per design).

What are your setup fees?

All set up fees are included in your pricing. There are no fees in addition to the quote.

Can I mix and match shirt styles?

Absolutely! As long as you are printing the same design on all of the apparel, you can mix and match the style of clothing. For example, you can have a mixture of t-shirts, hoodies and/or tank tops.

What is your turnaround time?

Our turnaround time for screen printed orders is typically 2 weeks + shipping time. This is an estimate, and starts when the order is finalized – all designs must be approved and clothing and sizing chosen. This applies for all of our printing products.

If you have a specific deadline, please advise us as soon as possible. If it is needed with a short turnaround time, rush order fees may apply.

For Sign Fabrication or Installation, turnaround times will be discussed separately as these can vary per job.

How do I keep my price low?

• Prices per shirt go down as quantities go up, so increase your order to save money.
• The clothing you choose to print your image on will have an affect on your overall price. Apparel available ranges from economical to premium, so be sure to choose something within your budget.
• Try to keep the number of print locations low. Instead of printing something on the front AND back of the shirt, just choose one location.
• The number of colours being printed on your shirt greatly affects the price. If you’re printing a 6 colour image, but can get the same results with just 3 or 4, that will help decrease your final price.
• For other print products, such as digitally printed products, your cost will depend on the type of materials used. We will discuss this with you during our initial consultation.

Our Order Terms

Turnaround

The turnaround time on your order with us starts when you’ve paid your invoice in full, and we have all of the information required to complete your order (all artwork, fonts, shipping info, etc.). Our current turnaround time is 2 weeks + shipping. Complex orders or extras may increase turnaround. Any delay in the approval of mock ups could also result in production delays. 

If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. 

Minimums

Screen printed items: 20 pieces (per design)
Other printed items: No minimums.

Artwork

All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. East Coast Solutions will not be responsible for poor quality printing due to poor artwork, although we will do our best to work with you to ensure the quality of your print. We are not responsible for any misspellings, errors, or issues in your art file. We will always do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.

Art Approval / Order Proofing

All artwork is to be approved via a digital mock-up through email and/or via Facebook Messenger. Artwork must be checked for spelling, colour, sizes, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Any modifications requested after customer approval will result in production delays and could require additional fees. Any delays in the approval process longer than 24 hours after receipt of the mockup could also result in production delays.

Out of Stock Items

East Coast Solutions is not responsible for items that are out of stock through our bulk apparel supplier. While we check items we know to have potential stock issues, all garments are ordered after your order is confirmed with us, and we unfortunately cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.

Payment

We require the full amount of your order invoice to be paid before we begin production (unless otherwise approved by East Coast Solutions). We will not begin production of any unpaid orders.

Changes to Your Order After Payment

Any change made to your order that is not due to a stock issue will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process has begun, we begin production on your job, any changes can become costly and time consuming for all involved parties.

Cancellations & restocking fees

No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.

Must-have dates

East Coast Solutions will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customers may be responsible for any expedited shipping charges associated with the order.

Shipping

East Coast Solutions cannot be responsible for any shipping delays caused by the shipping company.

Examples: Canada Post cannot deliver your package on time due to inclement weather. | Canada Post delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.

Under-runs & spoilage

Due to the nature of this business, East Coast Solutions will not be responsible for under-runs or spoilage up to 10% per design. Please keep this in mind when ordering (it is never a bad idea to accommodate for spoilage). We always do our best to get you exactly what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint.

Garment disclaimer

East Coast Solutions is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.

Satisfaction Clause

East Coast Solutions will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we typically have samples on hand that we’re able to show and help in the decision. We always offer our advice on which garment would be the best option for its purpose.

Quality Assurance

We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. We will not be responsible for errors with your order if notified after 72 hours of receiving the goods. East Coast Solutions also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While we do quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.

Claims & reprints

We go to great lengths to try to ensure that every order that leaves our facility is correct and of quality. All of our customers are extremely valued, regardless of size, and we want you all to know that. Please email or give us a call with any issues within 72 hours of picking up your order. If East Coast Solutions is responsible for any errors in your order, we will gladly work with you to find a reasonable solution.